We operate a case-based supply model for licensed facilities. Due to the nature of hygiene products and bulk distribution, returns are limited and subject to strict conditions outlined below.
• Returns must be initiated within 7 days of delivery (not 30).
• Products must be unopened, unused, and in original sealed packaging.
• Returns require prior written authorization.
• Opened or partially used products are not eligible for return under any circumstances.
As a licensed facility, you are responsible for verifying all aspects of your order before placement. This includes:
• Confirming product selection and specifications
• Verifying sizing and quantities match your facility's needs
• Reviewing pricing and contract terms
• Ensuring delivery address is correct Returns based on ordering errors, excess inventory, or changes in facility requirements are not accepted. We recommend implementing an internal verification process to prevent discrepancies.
• Must be reported within 3–5 business days
• Must include: ◦ Photos ◦ Order number
• Replacement or credit issued after verification
• Shipping costs are non-refundable
• Return shipping is the responsibility of the customer (unless error/defect)
• Restocking fee may apply
• Return requests must be submitted within 7 days of delivery
• Processing typically takes 5-10 business days after receipt
• Refunds are issued to the original payment method
• Tracking information will be provided for all return shipments
• Expedited processing available upon request for additional fee
The following items are non-returnable:
• Opened hygiene products• Custom or contract-priced orders
• Bulk or volume-discounted purchases
• Products not stored according to recommended conditions
We work closely with facilities to ensure proper product selection
and ordering before shipment to minimize the need for returns.
