Terms of Service

1. Acceptance of Terms

By accessing this website or placing an order, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Eligible Customers

Our services are intended exclusively for licensed facilities and business customers. By creating an account or placing an order, you confirm that:

  • You are a licensed healthcare facility or authorized business entity
  • All information provided during registration is accurate and complete
  • You have the authority to enter into this agreement on behalf of your organization

3. Account Access

Access to pricing, product information, and ordering capabilities requires account approval. You agree to:

  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or revoke account access at our sole discretion, including for violations of these terms or suspected fraudulent activity.

4. Orders & Availability

All orders are subject to acceptance and product availability. We reserve the right to:

  • Limit or refuse orders at our discretion
  • Require additional verification before processing orders
  • Cancel orders due to pricing errors, product unavailability, or suspected fraud

Pricing and product availability are subject to change without notice. Orders are not confirmed until you receive an order confirmation email from us.

5. Pricing & Payment

Pricing is displayed based on your approved account terms and may vary by customer. Payment terms include:

  • Accepted payment methods: credit card, ACH transfer, or approved net payment terms
  • Payment must be made according to the terms specified in your account agreement
  • Late payments may result in account suspension, interest charges, or collection fees
  • All prices are in USD unless otherwise specified

We reserve the right to modify pricing at any time. Price changes will not affect orders already confirmed.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery timelines are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, or other circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our Return and Refund Policy. Please review that policy for complete details on eligibility, procedures, and timelines.

8. Product Use

All products are intended for professional healthcare use by licensed facilities and trained personnel. The customer assumes full responsibility for:

  • Proper use, storage, and handling of all products
  • Compliance with all applicable regulations and standards
  • Training of personnel who will use the products
  • Any consequences arising from misuse or improper handling

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim is limited to the amount paid for the relevant products
  • We are not responsible for delays, failures, or interruptions in service due to circumstances beyond our reasonable control

10. Warranties Disclaimer

Products are provided "as is" except where expressly required by law. We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranties provided by manufacturers are passed through to customers but are not extended or guaranteed by us.

11. Indemnification

You agree to indemnify, defend, and hold harmless the company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use or misuse of products purchased from us
  • Violation of these Terms of Service
  • Violation of any applicable laws or regulations
  • Infringement of any third-party rights

12. Termination

We may suspend or terminate your account access at any time, with or without notice, for violations of these terms, suspected fraudulent activity, or any other reason at our sole discretion. Upon termination, your right to access and use the site will immediately cease.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Michigan.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of the site following any changes constitutes acceptance of those changes. We recommend reviewing these terms periodically.

15. Contact

For questions or concerns regarding these Terms of Service, please contact us using the contact information provided on our website.

Last updated: April 25, 2026