Overview

We fulfill orders on a case-based and bulk shipment model designed for licensed care facilities. Shipping methods and timelines vary based on order size, location, and service level.

Order Processing

• Orders are processed within 1–2 business days
• Orders placed after daily cutoff are processed next business day
• Large or contract orders may require additional coordination

Shipping Methods

• Small orders ship via parcel carriers (UPS/FedEx or equivalent)
• Larger orders ship via palletized freight (LTL carriers)
• Shipping method is determined based on order size and destination

Delivery Timelines

• Standard parcel delivery: 2–5 business days (varies by location)
• Freight delivery: timing varies by region and carrier
• Delivery timelines are estimates and not guaranteed unless explicitly stated

Shipping Costs

• Shipping costs are calculated at checkout or quoted separately for bulk orders
• Freight shipments may require custom quotes depending on size and destination

Delivery Requirements

• Facilities must be available to receive shipments during business hours
• Dock access or liftgate requirements must be specified at time of order
• Failed delivery attempts or incorrect delivery information may result in additional charges

Risk & Title Transfer

Risk of loss transfers to the customer upon confirmed delivery by the carrier.

Damaged or Incorrect Shipments

• Must be reported within 3–5 business days of delivery
• Supporting photos and documentation required
• Original packaging must be retained for inspection if requested

Delays

We are not responsible for delays caused by carriers, weather, or circumstances beyond our control.

Contact

For shipping-related inquiries, customers should contact support using the contact details provided on the website.